Nedbank is contacting clients who have been directly affected by a data breach at a company that sends out SMSs and emails on Nedbank’s behalf. 1.7-million Nedbank clients have had that their names, ID numbers, telephone numbers, physical addresses, and email addresses.
While this information may have been released, Nedbank says that no Nedbank systems or client bank accounts have been compromised in any manner whatsoever or are at risk as a result of this data issue.
The data issue itself was discovered at Computer Facilities (Pty) Ltd – a direct marketing company responsible for sending out SMS and email information for Nedbank and a number of other companies.
“Once we became aware of the issue, we engaged as a matter of urgency with the service provider and leading forensic experts to conduct an extensive investigation,” says Nedbank. To further ensure that no further issues arise, Computer Facilities (Pty) Ltd.’s internet connection has since been disconnected until further notice.
“We regret the incident that occurred at the third-party service provider, namely Computer Facilities (Pty) Ltd., and the matter is receiving our urgent attention. The safety and security of our clients’ information is a top priority,” Nedbank CEO Mike Brown says.
“We take our responsibility to protect our client information seriously and our immediate focus has been on securing all Nedbank client data at Computer Facilities (Pty) Ltd, which we have done.”
Nedbank wants to remind their clients that their bank accounts are not at risk and they do not need to take any further action, but to continue to be vigilant.
Edited by Luis Monzon
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